COCA COLA BEVERAGES (CCB) - Enhancing value from existing technology systems

Nature of business

The production, marketing and sale of soft drinks

Objective

Following multiple re-structuring, CCB centralised its Human Resources (HR) operations for 17 countries in London. This meant that a centrally managed and distributed set of HR tools needed to be deployed effectively to local managers in these countries with a combination of mandatory and locally-customised tools, documents and processes. CCB was unsure how to deploy this – whether to use existing resources or invest in a new set of tools and technology.

Audience

Senior HR management team

Geographical Spread

17 different countries worldwide

Media

Strategy workshop and internal IT evaluation

Programme

Working in conjunction with our strategic partners AKS, we conducted a strategy workshop and followed it up with some development work. This resulted in CCB’s existing IT platform being customised and modified to enable the HR toolkit to be rapidly, effectively and inexpensively deployed while retaining both the centralised control and local flexibility required. In addition, a long-term vision for a more comprehensive HR Information System was created.

Comments

‘The [HR] data base is working great - thanks so much for the support - I suspect sometime this year we may want to tap into the expertise you guys have on knowledge management!’ - Cynthia McCague, Human Resources Director, Coca-Cola Beverages